Guardian System Basics: What You Need To Know

If you have just recently purchased a Guardian system, you have had the opportunity to learn about many system features and basic ways to use your system during installation and orientation. We wanted to offer a refresher on the things that are most helpful to remember. It’s always good to have an easy reference for the basics.

Know When Our Monitoring Team is Calling

If your alarm goes off, our monitoring center will often call you and your emergency contacts to make sure you get the help you need. It’s very important that you can recognize when we call, so be sure to program the number into your phone right away: 1.800.364.3616 

If you have Caller I.D., this number will come up as “GUARDIAN.”

This number will only be used by the monitoring center. For all other customer service questions, please call 1.800.PROTECT (1.800.776.8328).

7-Day Orientation Period

Once your security system is installed and activated, it will be in “orientation” mode so that you have some time to get used to using your system. You’ll be able to get comfortable with the functionality of your new system without worrying about false alarms and related fines. During this time, Guardian will call only your primary phone number when your system sends a burglary, medical or panic alarm signal and we will notify emergency responders only if you request it. If you feel comfortable enough to turn off the orientation feature, you can contact us at 1.800.PROTECT and we’ll turn it off unless doing so violates a local municipal ordinance.  If you have a monitored smoke or carbon monoxide detector, those alarm signals will be treated normally and we will alert emergency responders when we receive this type of signal from your system, regardless of the orientation period.

Graphical user interface, application Description automatically generated

Arming and Disarming Your System

When your system is armed, it will set off an alarm if the door/windows are opened. You can choose to set your system to Arm (Stay) if you staying home and arming your system, or Arm (Away) if no one is home.

Downloading Your System

Setting Up Notifications

To make sure your system is working for your personal needs, you can set up notifications so you know what’s going on in your home. Here are just a couple of notifications you can set up by logging into myguardianhome.com.

Arming Reminders.  Be notified if you leave and forget to arm your system.

No Show Alert. Set up an alert so you will be notified if someone is expected to enter your premises during a specific time frame and they do not show up.

Device Notifications. Almost every device in your system can have notifications associated with them.

Unexpected Activity. Get a notification when unusual activity occurs.

Alarm Alerts.  Make sure you get a notification when an alarm is going off. You will also get a call to your numbers on file, but notifications provide instant awareness wherever you have your internet-connected smartphone.

Testing Your System

As a reference, your last system test date appears on your personalized Customer Care Website. Your system type may also be indicated. You can complete a communication test via the Testing link in your Customer Care Website account. Log in now.

Guardian recommends testing your alarm system on a monthly basis. Here’s how:

To avoid the notification of emergency responders, call 1.800.PROTECT and request to have your account placed in ‘test’ mode. Our representative will guide you through the process, which is five fast steps:

  1. Set your alarm system and wait until the time delay has completed.
  2. Open a door or window protected by your alarm system. Once the siren activates wait at least 45-seconds then disarm your system.
  3. If you are disconnected from our representative (the alarm system may seize the telephone line) call 1.800.PROTECT back as soon as your telephone line returns to obtain the result of your test.
  4. Ask your representative to take your system off “TEST” to resume 24-hour monitoring.
  5. Reset your keypad.

If you have any questions,  please call 1.800.PROTECT (1.800.776.8328).

Set up AutoPay

Set up Two-Factor Authentication

Download your Certificate of Monitoring for your insurance provider

The post Guardian System Basics: What You Need To Know appeared first on Guardian Protection.



source https://guardianprotection.com/blog/guardian-system-basics-what-you-need-to-know/

Comments

Post a Comment

Popular posts from this blog

CEDIA elects Level Up Automation CEO Jennifer Mallett along with Stephen Goodhue and James Ratcliffe to its Board of Directors

  CEDIA  is the leading global trade association for smart home technology, serving more than 4000 members, 30000 professionals from 77 countries. CEDIA   announces three newly elected directors who will join the CEDIA board of directors for the 2023-2025 term: Stephan Goodhue, Jennifer Mallett and James Ratcliffe. “Stephan, Jen, and James bring an abundance of home technology experience and much-needed, fresh perspectives to the board,” said David Weinstein, chair of the CEDIA board of directors. “Their resumes are impressive, and their strategic visions for the association’s future made them stand out among a large pool of qualified nominees. I look forward to working with them to best serve the needs of our members and to advance the industry.” James Ratcliffe is the managing director of Homeplay, based in Sunbury-on-Thames in the U.K. James began his career in home technology and developed a passion for music, sound and electronics when he joined a hi-fi store at ...
Read more

Level Up Automation donates $1,200 all girls robotics team compete in World Championships

Image
Level Up Automation has donated $1,200 to support Zetabots, an all girl robotics team to go to World Robotics championships in Texas.  The Zetabots is a team of 5 girls who have never competed in robotics until this year. The team is comprised of two fifth graders Lilly  and Kaitlyn  and three fourth graders Gabrielle, Molly and Hammelin.  They will compete at the Vex IQ Worlds Competition taking place in Dallas May 10-12th where 600 teams from around the world will strategize with alliance partners, drive, and program to show what they and their robot can do. And appropriately, Team Zetabots has named their robot She-Ra, the  fictional superheroine in the 1985 Filmation series She-Ra: Princess of Power. The team formed in September and began designing and building She-Ra from the ground up.   They went to their first competition of the season with their robot barely functioning.  They scored zero points.  While many people would feel...
Read more

Video Doorbell Shopping Guide: Questions to Consider Before Buying

Image
Video doorbells. If you’ve seen one, you’ve seen them all right? Wrong! Like all important purchases, there’s a lot to consider when shopping for a front door security camera. Here’s the questions you should be asking before you buy. What is the best video doorbell? There are many video doorbell options available for consumers today including — Ring Video Doorbell, Guardian Protection Video Doorbell Pro , Eufy Security Video Doorbell, RemoBell Video Doorbell, Arlo Video Doorbell, and others. Many believe the best video doorbell is one that is reliable in extreme weather conditions, has a full view of vision, offer a touchless ring option, and is integrated with a full suite of professional security monitoring.  Can a doorbell cam really prevent burglary and make you safer? No security device can guarantee 100% protection — any claims otherwise are misleading. However, research indicates that a video doorbell camera can help make your home safer and deter burglars. When...
Read more